STUDENT REQUEST: 14 Pointsr

[kstroud@dpi.state.nc.us]

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Hello

I am a student at Johnston Community College in
Smithfield, North Carolina.   I am taking a Quality
 Management Class.  My Prof. asked me to study 2 of 
the 14 points.  I have #4 and #5 of the points.  
Can you please give information on those 2 points. 
 Thanks alot.

Kimberly Stroud
kstroud@dpi.state.nc.us
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