The music of transformations

[demingtw <demingtw@ms17.hinet.net>]

David Kerridge compared the story of Semmelweiss and WED Management
Philosopy and made a parable:

> Compare that with the Deming Management philosophy:
> 
> 1)   Strong emphasis on statistical ideas like variation.
> 
> 2)   Invisible factors in the system are the most important.
> 
> 3)   The greatest problems are caused by managers themselves.
> 
> As I understand it, the ideas were only accepted when Louis Pasteur
> showed the cause of transmission to be visible under the microscope.
> 
Thanks to David, I learned a lot.
The story of this 'system' might be too extended in time/space and might
be with different magnitude of order or 'logical type'.

Let me try to use the story of SQC and I like to invite the comments.

In the book Manufacturing the Future:A History of Western Electric(1999,
Cambridge Univ. Press, by S. B. Adams and O.R. Butler), it tells us that
Shewhart's real impact on the shopfloors(due to the influence is
intangible, we might say, no impacts at all. I am somehow difficult to
imagine the gap between the great thinker and the doers(or willing
workers...)

The book also tells us that until the transistors were built and the
defectives level were too alarming, people start to use control charts
in around '50s.

And the more interesting and inspiring is Ms. Small as the change agent
who made more than 500 charts in shopfloor and 'edit' The Western
Electric SQC Handbook.(Some of us might remember AT&T reissue it and one
advertisement is 'everybody is committed studying it 'hard'.)Her picture
is larger than WAS in the book.
(I think some people also know J. M. Juran's accounts and comments of
several waves of SQC in USA.)

WED's 'transformations in Japan' in OOTC tells us that rather not
waiting for mountains to be moved than have a executive seminar in
Hakone Hotel with hot spring bath if you like.

Somehow I think WED and some Japanese understood the music of
transformation, like Kepler knew the music of stars movement.But we are
too busy to listen to Bach in a stary night.

In a cathedral of quotes and knowledge@deming.com.tw, I tell a story of
The Voices of Silence.

Hanching Chung
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