RE: What charts does a CEO need?

["Eugene Taurman" <ilx@execpc.com>]

Every client wants to know which process results to measure. Here is a list
of charts one of my clients keeps.  The trick has been to keep them form
charting too much and to actually take action on changes- good or bad.

These are all slow to develop macro indicators primarily focus on progress
reporting not on specific improvements which are kept at lower levels in the
organizations .

Some of them are compromise between old and new management concepts.

I have found that value added per employee is a very good indicator of how
well processes work and that it covers all things that happen to a for
profit organization much better than profit. It is harder to manipulate.

If there is interest I will summarize the purpose of each one.

PROGRESS OF CI ATTITUDE & UNDERSTANDING

QUALITY
   CUSTOMER SATISFACTION INDEX
   WIN& LOSSES PER MONTH
    DELIVERY

TROUBLE INDEX
   PREMIUM SHIPPING COSTS

SERVICE
SUMMARIZE TRACKED VARIABLES

PRODUCTIVITY
   VALUE ADDED/ EMPLOYEE HOUR

TRADITIONAL PROFIT
    ROI
   CASH FLOW
    CONTRIBUTION

Eugene Taurman
interLinx
http://www.execpc.com/~ilx
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