Re: REQUEST: Total Quality Management

[BCoop1116@aol.com]

In a message dated 3/3/2000 11:05:02 PM, you wrote:

<<Which one of Deming's 14 points do you feel is the most important and why?
>>

Interesting you should ask about that. I am sure that many people asked Dr. 
Deming this question.  I know I did and his answer was.  "they are all 
important".
We then had a discussion about how buy on best value etc could not be done in 
the Government.  People would then report that they too had certain of the 14 
points  that could not be worked on in their organizations.  Dr. Deming would 
listen and then remind them that he had 13 other or 12 other points that they 
could start to work on.  This usually ended the conversations because he felt 
very strongly that people focused on what they could not do versus that which 
they could do.

"does not matter where you start as long as you start now"

Bill Cooper
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