Re: What charts does a CEO need?: Warning, Danger Ahead!

[TQNELSON@aol.com]

There has been a lot of interesting, and good input on this question. (Even 
I, earlier, responded to one of them with the following input:

< 
 Do managers even WANT data presented in a clear manner that will help them 
 make appropriate decisions? >>

Great input! My own experience is that, "NO! The vast majority of managers do 
NOT want data presented in a clear manner, especially with control charts, as:
    a. they haven't got a clue as to what the chart really means,
    b. their "sense of importance" will not let them admit that "they 
don't know," and
    c. they have already made their decision and want no part of data 
that might indicate a different course/decision is more desirable."

Del Nelson
American River College>>)

There is a far more basic and underlying problem, however. Let's go back to 
the SoPK and WED's teachings:

#1 If you do not understand/appreciate the system and the aim of the system 
there is no way you can ever know what variations, charts, behaviors 
(psychological elements), or predictions will contribute to improvement. All 
you can do is tamper.

#2 The most important elements of a system ARE NOT MEASURABLE.

So, in real sense supporting both Jerry's and Nick's contribution, "What 
charts does a CEO need?" IS A DUMB QUESTION!

The answer, ALWAYS, is "IT DEPENDS!"

Depends on what?

Show me the system (not just the internal parts of your subsystem, show from 
your supplier's supplier(s) to your customer's customer(s)), define it's 
aim/purpose, define the vision and values that support that entire system and 
vision and show me how they support the next higher level system of which all 
these elements are "parts."

Tough? YOU BET! That's what WED said at every single 4-Day and in every 
video. But until it's done then the ONLY thing we can accomplish (as our 
history clearly shows) is tampering.

It is not without purpose and understanding that the SoPK begins with 
systems. 

Del Nelson
American River College

When "We, the People..." are replaced
by dollars, profits, and greed,
It is time to start over
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