RE: Kaizen and workforce involvement related issues

["Eugene Taurman" <ilx@execpc.com>]

It sounds to me like you tried to impose a new culture on top of the old one
with out changing the old management ideas. Kaizen is only a part of a
culture change.

For Continuous Improvement to take root the whole management priority system
must change. Answering these questions may help you see problems in your
core culture.

	Who gets promoted?
What is their behavior?
	What is required to get a thank you?
	What happens to a person with a new idea outside the kaizen meetings?
What has management done to expose processes that do not work right?
What has management done to expose processes that work so well they are
normally invisible? Do these people receive 'attaboys'?
`	How as the manager's agenda for staff meetings changed?
	What portion of top management's time is spend on improving?
	Was management required to change?

It look from here like you violated Deming's point about exhortations and
posters. You have exhorted workers to do better but made no other changes.


Gene

Eugene Taurman
interLinx
http://www.execpc.com/~ilx
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