Re: 14 Points - all good?

[Stein Smaaland <smaaland@sys.no>]

Spiros Spyrou asked today:
>Does anyone disagree with any one of Deming's 14
>points?

Dear Spiros
>From time to time similar questions arise on the
DEN. That is good. Let me try to answer this time;

	The 14 points try to descibe a whole.
	If you remove any of them,
	you will have problems understanding
	this whole.

>From Scandinavia, I have seen a few organizations
or quality managers eager to 'sell', rephrasing or
excluding point 10 and/or point 11.
The result:
Some might get a quick fix, a happening, short term
improvements. But none get lasting improvements.
None get a change.
Implying (I guess) they have not addressed the
source.

Still learning
Deming Scandinavia
Stein
(stein.smaaland@deming.no)
(http://www.deming.no)
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