RE: Deming prize winners

[John Seddon <john@vanguardconsult.co.uk>]

John wrote:
>DEN,
>Is there any comparison data of the performance of Deming Prize winners as
>compared to Baldrige winners, lets say 3-5 years out.  How did they perform
>after winning their respective awards? 

I don't know how they performed, but I have some data on how they behaved.
I have a Japanese visitor with me at the moment (studying ISO 9000 in UK,
but that is another story). He tells me organisations who have done the
Deming prize 'stop'. The way he puts it is 'after so much work - usually
three years - they are exhausted'.

We see the same in UK schools at the moment. After a lot of work on
documenting the curriculum taught, student results and so on, then
presenting all this to - and being watched by - inspectors, the teachers
are left with a sense of loss.

As a psychologist (reformed!), I think this is a consequence of locus of
control. The control is with the 'standard setters' and 'inspectors', it
does not foster learning.

John

John Seddon
Vanguard
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