RE: 14 points - all good?

[Myron Tribus <mtribus@home.com>]

Case Biezenbos wrote, in part:
>
> > Yes. I have several problems, but I disagree most with the following: a.
> > Eliminate work standards (quotas) on the factory floor. Substitute
> leadership.
  b.
>Eliminate management by objective. Eliminate management by
> > numbers, numerical goals. Substitute leadership.

I believe this interpretation misses the point of Dr. Deming's points.

Dr. Deming understood that in a factory people need to adhere to 
schedules to provide an integration of the sequential nature of most 
production.  Dr. Deming was inveighing against the use of ARBITRARY 
setting of quotas as a means to goad people into higher production 
rates.  Numbers arrived at by careful analysis of the needs of 
customers (for delivery rates, etc., ) are legitimate numbers to use 
in an enterprise.

I recall being in a British Deming Association conference at which 
this point was discussed and Dr. Deming had no difficulty with this 
interpretation.  He was aiming at the practices of managements which 
involved using numerical goals as a device to get individual people 
to do more when the management had paid no attention to the design of 
the system.

Myron Tribus,  350 Britto Terrace,  Fremont, CA 94539
Ph:510 651 3641  Fax: 510 656 9875   e-mail: mtribus@home.com
There is no such thing as an immaculate perception.  What you see 
depends upon what you thought before you looked.
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