Re: where can I find the definition of TQM ?

["William J. Latzko" <latzko@worldnet.att.net>]

You can't. To date I have colleted over 90 definitions, most of which
different.

There is no such thing. Quality is the result of modern methods of
management not a method itself. Since quality is an attribute, it makes no
sense to speak of "Total". There is no such thing as half quality as
implied by the word "Total". The derivation of the term came from a
twisting of a Japanese concept by the Navy. They could not label any system
after a person and so were searching for an alternative to describe Dr.
Deming's system. Dr. Dockstader, who was involved in this process gave me a
pretty good account of what happened. I believe that I passed this on to
the DEN at the time.
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William J. Latzko                              Voice: 201-868-5338
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