Re: Deming's 80/20 Rule

[Lloyd Provost <lprovost@fc.net>]

a non-subscriber wrote:

> Has any one heard of a figure such as 80/20 that Deming put on
> the proportion of effeciency of an organisation that came from its
> structures and management processes cp. its people? Or similar>>

The non-subscriber's question may not be related to the Pareto Principle. In
the early 1980's in his seminars, Dr. Deming was attributing 85% of problems
to the system and 15% to special circumstances.

In OOC published in 1986, on page 315, he wrote:

"I should estimate that in my experience most troubles and most possibilities
for improvement add up to proportions something lie this:
    94% belong to the system (responsibility of management)
      6% special.

Lloyd Provost
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