REQUEST: Deming's "Path of Frustration"

[michael_harkins@dell.com]

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I saw a brief reference in a company internal publication to Deming's "Path of Frustration".  It shows graphically, and illustration of the management path taken to remove special causes, then shifting more to management and finally obvious sources of improvement dry up.  Can you give me the source of this perhaps a reference which explains it in more detail?

- Mike Harkins
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