UK Deming Newsletter 1#8: 15 June 2000 ( please share)

[UK Deming Newsletter <editor@WED.Waitrose.com>]

[This version has all time expired information removed -- if you want to see removed items please contact Alan Mossman]

UK DEMING NEWSLETTER                                       ISSN: 1470-5672
          -----------------------------------------------------
          Volume 1, Issue No. 8            15 June 2000
          Subscribers: ~290          total circulation ~950
          Copyrightİ 2000    
          Editor: Alan Mossman  alan@TCBltd.waitrose.com
          -----------------------------------------------------
          do share with like minded friends and colleagues
          to request permission to reprint contact copyright holder direct
          -----------------------------------------------------
The PURPOSE of this occasional Newsletter is to maintain and 
build the network among Dr Deming's fans in the UK and to 
support Deming style thinking and transformation in our 
organisations.
          -----------------------------------------------------
>>Contents                                       feedback@WED.waitrose.com
     >    news
               FutureDeming (removed)
               forum2000 (removed)
               Sale of BDA Assets (from the Creditor's Committee) (removed)
               Bata conference 2001
               Taguchi in Newcastle, 8-10 September 2000
     >    articles
               My experiences with the BDA: Arvind Mathur
     >    groups
     >    HELP! 
                antipodean healthcare - Helen Ganley
                all singing, all dancing consultants in Surrey - Brian Wood
     >    organisations               
     >    people               
     >    letters
               Maurice Holt
          >   Towards an operational definition of "Deming flavoured"
                    Peter Walker, Patrick Hoverstadt
     >    resources
             European Network for Business and Industrial Statistics (ENBIS)
             Sarasohn 1948 CCS manual
             Funnel Experiment simulator and Cpk Machine 
             BDA Booklets 
     >    courses
     >    media
     >    laugh ;-(                
     >    subscription and removal info.

>===================news@WED.waitrose.com

<SNIP>

---------------------------------------------
First International Conference on

>    BAT'A SYSTEM OF MANAGEMENT
>    Its Impacts on Management and Entrepreneurship
>    In the Third Millennium

Zlín, Czech Republic, May 16-18, 2001

Speakers already preparing addresses for the conference include:

Yoshio Kondo, Professor Emeritus, Kyoto University, will discuss 
     the influence of Bat'a in Japan prior to 1932. 
Homer Sarasohn, Quality Pioneer, New Jersey, will relate the 
     influence of Bat'a System on his post-war efforts in Japan
Myron Tribus, Quality Counselor, California, will compare the
     Bat'a System of Management with the teachings of WED.
Milan Zeleny, Professor of Management Systems, Fordham U, 
     will connect Bat'a System with the New Economy, networks 
     and knowledge management of the third millennium.

>For details of the "call for papers" and more about the conference:
Prof. Milan Zeleny: zeleny@mary.fordham.edu  or
>Dr. Myron Tribus: mtribus@home.com

Quick Read on Bat'a System:
http://www.itbp.com/hrm/iebm/bata_system_of_management.htm
http://www.iospress.nl/html/boek107.html
http://www.motherservice.org/VitalDifffiles/CHAP4.htm
http://www.uni-mainz.de/~hilst005/Schuster.htm
http://www.zlin.vutbr.cz/jm_mesta/zlin/bata.htm

More on Bat'a in future issues.

----------------------------------------------------
>The Industrial Statistics Research Unit of Newcastle University
has a conference called Industrial Statistics in Action from 8-10th
September 2000 in Newcastle. It will be a major forum for the 
exchange of successful ideas between industry and academia. 
Several of the world's well known figures are speaking -- including 
e.g. Shin Taguchi, head of the American Supplier Institute and 
[by video link] George Box. 
     The RSS has endorsed it and papers are being published in the 
Journal of Applied Statistics.  
     For a booking form, please email lesley.fairbairn@ncl.ac.uk

>===================articles@WED.waitrose.com

September 1999: My experiences with the BDA

Arvind Mathur

I first heard about Dr W Edwards Deming in late 1992 while I was posted 
as Chief Workshop Engineer at the North Frontier Railway HQ Office at 
Guwahati in Assam.  Thereafter I read the book, "Deming, the man who 
taught the Japanese about quality" by Rafael Aguayo.  The Teachings of 
Deming struck a resonant cord in my mind and heart.  I realised that the 
beauty of Deming's ideas lies in the fact that these are based on 
fundamental, universal and unchangeable truths that are simple, 
obvious (once known!) and in accord with experience -- yet we manage 
our organisations as if the opposite were true!

As I made notes and pondered over the subject I became more and more 
convinced that I could best serve the Railways by making the Deming 
Philosophy the focus as well as the basis of my future efforts.  This would 
mean application of the philosophy in my own work as far as possible, 
passing on this knowledge to those working with me and attempting to 
convince my superiors and colleagues (whenever they were willing to 
listen!).

During the next few years I made efforts on these lines while working in 
various capacities on the NF  and Southern Railways.  However, 
although my efforts were sincere, I was not able to make significant 
progress.  The major reason was my own inadequate knowledge and 
understanding of  the subject -- as I appreciate now after my interactions 
with the BDA!  Nevertheless the response to my efforts and the "little" 
results achieved were still sufficient to confirm to me that, if there was an 
answer to the multifarious problems and complex situations faced by 
Indian Railways, it could be found through application of the Deming 
philosophy.  

As I further observed the "problems" we face on Indian Railways and tried 
to co-relate the same with the Teachings of Deming I became more and 
more convinced that these Teachings could put us on the path to 
continuous improvements in quality, productivity and profitability.  

In August 1999 I was in Nottingham, UK, on a holiday with my daughter 
and son-in law for the birth of my first grand child.  So there I was, in the 
beautiful, pleasant and stimulating environs of Clifton, Nottingham with 
plenty of time to spare.  What better place could I find to study and 
improve my knowledge of the Teachings of Deming?  I borrowed some 
books on the subject from the Nottingham Central Library and set about 
the enjoyable "task" of absorbing their contents.  It was while going 
through these books that I learnt of the BDA.  Inquiries at the Library 
revealed, to my pleasant surprise, that the BDA had an office at 
Nottingham itself.  What a beautiful coincidence I thought!

I now considered my presence in UK a golden opportunity to get in touch 
with members of the BDA for a direct interaction with persons who would 
obviously be having considerable depth of knowledge, experience & 
expertise in the Deming philosophy and it's application.  

Professor Henry Neave answered my call himself.  I could discern the 
enthusiasm and interest in his voice when I told him about my deep 
interest in the Deming philosophy and my keen desire to meet him.  I was 
intensely happy when he readily agreed to meet me at 2.00 the next 
day.  And the Nottingham Trent Campus is only about 15 minutes walk 
from where I was staying! Another lovely coincidence! 

Thus it was that I had my first meeting with Henry Neave.  He greeted 
me with his characteristic enthusiasm and warmth and his joyful 
presence appeared to pervade the room!  At the outset I asked him how 
much time he could spare.  To my delight he replied that he would be 
happy to converse with me for as long as I liked.

The meeting lasted for over 3 hours.  During this meeting Prof Neave 
patiently heard me brief him on my understanding of the Teachings of 
Deming, clarified various doubts which I had and gave me valuable 
advice and guidance on how I should proceed further to improve my 
knowledge and understanding of the subject.  He also gave me an 
overview of the main aspects of the philosophy.  He interspersed his 
conversation with some of his personal reminiscences of Deming and 
what he had directly heard from the great Man himself.

During this meeting I was very happy to learn from Professor Neave 
about Mr Balaji Reddie of Pune, India and his keen interest in the Deming 
Philosophy.  Prof Neave also told me of the commendable initiative taken 
by Mr Reddie in starting the Deming Forum (India) in January 1999.  
This news was of particular interest and significance for me as I could 
establish contact with Mr Reddie, get help and support from him and the 
Deming Forum (India) and promote the activities of the Forum in the 
part of the country where I would be working.  Professor Neave also 
showed me Mr Reddie's article "Came 14th October ..." (Variation Jan 
99).  I was indeed pleased to see my young compatriot's enthusiasm for 
Deming as reflected in this article.

At the end of the meeting I was happily conscious that I had just had the 
privilege of  interacting for over 3 hours with a great man of deep 
learning & dedication -- a person who had spent many days with the 
Master himself and had seized the opportunity to absorb his beautiful 
Teachings to the core of his Being! I became acutely aware of the 
inadequacy of my knowledge and determined to study and work further 
on the lines suggested by Prof Neave.  As a first step I bought a copy of the 
book "The Deming Dimension".

Prof Neave also mentioned Prof David Kerridge, Director Research BDA 
and of his deep knowledge & wide experience in regard to the Teachings of 
Deming.  He further indicated that I could meet Prof Kerridge in 
Nottingham three days later.  In fact Prof Neave was kind enough to 
speak to Prof Kerridge who called me the next day.  I was of course thrilled 
and we fixed up a meeting on the evening of 6 September.  

This meeting was very pleasant, enlightening and  stimulating.  Behind 
the serene bearded visage of this thorough gentleman I could discern a 
wealth of knowledge, dedicated study and application of mind on the 
Deming philosophy.  This was combined with an informality and 
enthusiasm which made me feel "at home" and satisfied that the time 
spent was truly worthwhile and illuminating!  The "icing on the cake" 
was provided by the learned professor taking the initiative to bring for 
me copies of some of his papers and articles which elaborated on the 
important aspects of the Deming philosophy and it's application!  These 
are now my valuable reference material.

The following day, at the kind invitation of Prof Henry Neave I attended 
the meeting of a BDA  working group.  This group was meeting to share 
their experiences, particularly with regard to application of control 
charts for improvement of processes.  The day-long discussions gave me a 
good familiarity with application of control charts as intended by Walter 
Shewhart.  This was followed by a very illuminating and interesting Talk 
by Prof David Kerridge in which he beautifully brought out the central 
message of the teachings of Shewhart and Deming.

Subsequently Mr Brian Wood of "Optimization Ltd" was kind enough to 
arrange for me a visit to the West Coast Train Care Centre at Manchester 
on 13 September.  Mr Matt Byrne and Mr David Hopkins showed me how 
they were using control charts for improvement of maintenance.  During 
the car journey between Nottingham and Manchester Brian Wood told 
me of his experiences with control charts and the insights he had gained 
over the years.  This was another interesting, enjoyable and educative 
day for me.

My original programme was to leave UK for India on the 24 September.  I 
mentioned this to Prof Neave during our first meeting on 3 September.  
Prof Neave had then indicated that the BDA would be conducting 
seminars on the Deming Philosophy for 5 days from 27 September.  I had 
felt sorry I would be missing the chance to attend these seminars but had 
let the matter rest there with a "too bad but can't be helped" attitude.

On the "Home Front", Alpana and Ajay had been blessed with a lovely 
baby boy and I had been elevated to the status of a proud and happy 
grandfather! Now, around the middle of September as the date of my 
departure approached, they urged me to stay on for a few more days.  I 
also recollected Prof Neave mentioning the Deming Seminars and it 
occurred to me to inquire into the possibility of attending the same.  I felt 
that if I was able to do so it would indeed be worthwhile to delay my 
departure by a few days.

In view of the above, I rang up the amiable professor and asked him if I 
could attend the Seminars and if so could he let me know what the fees 
would be like?  At this latter question I could hear a "sympathetic" laugh 
at the other end, followed by the Professor telling me politely that 
perhaps I may not be able to afford the fees!  "But how much?"  I 
innocently insisted and was informed that the seminar fees were of the 
order of UKP6-700.  I agreed with the Professor's surmise, further 
indicating that I would go ahead with my original programme and 
return back to India on 24 September.

"But wait" said the Professor.  There was a pause and I could almost hear 
him thinking.  "I cannot exempt you from payment of the fees, but the 
CEO, Mrs Val Thomas, can and I will speak to her."  I responded by saying 
that I will, of course, be obliged and delighted if this could be done.  I also 
mentioned that I was very grateful for all the help he had already 
rendered and, therefore, if agreeing to such an exemption was in any 
way embarrassing, I would like him to forget about it.  Prof Neave noted 
my viewpoint and the conversation ended.

About 3 hours later I received a telephone call from Val Thomas herself.  
"Henry has been telling me about your keen interest in The Deming 
philosophy" she said and "we will be delighted if you could attend the 
seminars."  Of course, my joy knew no bounds at this "opportunity of a 
lifetime" which I was getting, thanks to the large-hearted and 
magnanimous approach of the BDA authorities.  I thanked Mrs Val 
Thomas as best as I could and did not lose any time in changing my 
return flight.

Thus it was that I joined the 5 days of Deming Seminars organised by the 
BDA.  The badge pinned on my shirt to identify me read "Arvind Mathur, 
India."  "India, that's a very big company" the Professor remarked 
jokingly over the pre-seminar cup of coffee!

Prof Henry Neave was lucid, thorough and painstaking in his exposition 
of the Deming philosophy during the first 3 days.  His masterly narration 
was interspersed with wit, humour and anecdotal references from his 
personal experiences with Deming.  Some of the deeper aspects of the 
Great Man's Teachings were thus "driven home" in a smooth and effortless 
manner.  It was clear that this 'effortlessness' was the result of 
tremendous efforts which Prof Neave had no doubt put in for the 
Seminars!

The excellent drama which Professor Neave directed and enacted with 
enthusiasm while conducting the "experiment on red beads" made this 
session entertaining and educative.  How easy it is to rationalise and 
interpret data in accordance with one's prejudices was clearly brought 
home to us by the "knowledgeable" Foreman's impromptu remarks 
"justifying" the purely chance variations encountered in this experiment!

An important highlight of the seminars was the video recording "The 
Deming of America" shown on the first day.  At the instance of the bright, 
charming and well prepared lady interviewing him, Dr Deming 
expounds the main tenets of his philosophy in a sometimes pungent yet 
humorous, forthright and clear manner.  In fact I have no hesitation in 
"confessing" that I was moved to tears of joy and appreciation at the 
greatness of this remarkable man which emerged in it's full splendour at 
the end of this outstanding movie.

Another interesting video recording shown was one bringing out the 
experiences of Jim "Mac" McIngvale of "Gallery Furniture" of USA  [I want 
to include the transcript of Jimıs 1999 Forum talk in a future issue ­ Ed]

In this video Mac compares and contrasts the conditions in his company 
before and after implementation of the Deming approach with wit and 
humour.  The Deming Message is thus conveyed in a practical, down to 
earth and entertaining way.

A very important session on the 3rd day was the one in which each of the 
participants had to make a 'Presentation' on an assigned subject.  I opted 
for "Joy in Work" -- a topic close to my heart.  This was because 
"attainment of inner happiness" was the objective of the philosophy of life 
passed down to us by the sages of Ancient India -- some study and practice 
over the years had convinced me that this philosophy shows us a 
beautiful and practical way of "Management of Life."  In fact, while 
pondering over the subject at Nottingham the deep similarities between 
the philosophy of life enunciated by the Thinkers of ancient India and the 
Deming Management Philosophy stood out very clearly indeed!  This was 
a very thrilling and interesting "discovery" -- it strengthened my belief 
and conviction in both.  After all it had to be so, I reasoned.  "Why should 
Management of Business be different from Management of Life?"  I 
mentioned these points in my presentation and was happy to find that it 
was well received.

On the 3rd day I asked Prof Neave to autograph my copy of "The Deming 
Dimension".  "To Arvind, with my very best wishes for the 
transformation of India" he wrote above his signature.  "This puts a very 
heavy responsibility on me", I remarked, half jokingly and silently 
appreciated the beautiful combination of high thinking, enthusiasm and 
humility in this true disciple of Deming.

Considering the importance of statistical thinking in development of the 
Deming philosophy the last 2 days of the seminars were appropriately 
devoted to "Improving management processes through statistical 
thinking."  Dr Peter Worthington led this 2 day seminar with a superb 
confidence, his total conviction obviously arising out of his vast 
experience and expertise.  His exposition was masterly in elucidation of 
the concepts-at the same time clear and precise in explanation of the 
details.  He captured the wholehearted attention of the participants by 
filling the contents of his presentations with wit, humour and interesting 
examples, an incisive style and a joyously enthusiastic approach.

Participating in the BDA Deming Seminars was indeed a great and 
memorable experience for me.  On the final day I met Prof Neave to bid 
good-bye before my departure for India and said "I do not know how to 
thank you and the BDA for all the help and guidance you have given and 
the tremendous goodwill shown to me?" "The best way you can do so will 
be to propagate and implement the Deming philosophy in India on your 
return" was his spontaneous and cheerful reply. 

Finally, how do I "sum up" my feelings about my interactions with the 
BDA and the remarkable sequence of events culminating in my 
participation in the 5 days of Seminars?  Frankly, as is true for all the 
happiest and most rewarding experiences of life the answer is 'beyond 
description'.  However, what happened at Nottingham was so much in 
harmony with my longstanding innermost wishes that, looking back, it 
now almost appears as if these experiences were the logical outcome of a 
long "search"!!

>===================groups@WED.waitrose.com

please let me have details of group meetings in the format below 
as early as possible to groups@WED.waitrose.com -- thanks


<SNIP>
Jul 19 --Winning by Continuous Improvement - Dr John Norrie -- Derby -- E Mid 
Jul 25/26 -- David Milles -- Gainsborough -- CEO 

Sep 4 -- -- Birmingham 1000 -- ADC 

Nov 21/22 -- Tony Robinson -- Bradford -- CEO 

Contacts:
ADC -- Alliance of Deming Consultants - Alan Mossman  765611@waitrose.com
CEO -- Denise Howard  denise@yorkboat.co.uk
CCSG -- Control Chart Study Gp -- Mal Owen  mhowen@globalnet.co.uk

E Mid.lands -- graham.wall@lineone.net
East.ern -- debora.ruel@btinternet.com
>Gramp.ian -- David Kerridge dfkerridge@mac.com
LonSE -- Colston Sanger  colston@shotters.dircon.co.uk
Low.lands -- Terry Kehoe  terry@holyrood.ed.ac.uk
North.East -- Paul Hollingworth  PH@4GM.com
NWest.NWales -- MattLoughran@VanguardConsult.co.uk
Sheff.ield --  Bob Cable  rjc@gjowitt.demon.co.uk
South.ern -- keith.bowden@cwcom.net
SWales -- roger.key@onet.co.uk
WCtry -- Richard Thorns  QualitasUK@compuserve.com
WMid.lands -- Alan Clark  alan@keybiz.com
York -- Shaun Irving  shaun@yorkboat.co.uk

>===================orgs@WED.waitrose.com


>===================help@WED.waitrose.com

Helen Ganley (hganley@doh.health.nsw.gov.au) writes:
UKDN reaches to the Antipodes where I am a Quality Manager 
at an acute tertiary referral hospital.  I'd like to network with similar 
who use control charts for organisational and clinical data.

In response to a business opportunity Brian Wood of Optimisation Ltd. 
would like to hear from independent consultants based in Surrey who 
can offer at least some of the following.
  a.. Strategic Planner 
  b.. Business Process Re-Engineer with added extensive experience 
          of continuous improvement tools 
  c.. Business Psychologist with extensive experience in 
          Human Resource Management
  d.. Communications expert with extensive experience of 
          Operational Definitions 
  e.. Chartered Accountant ("for all things financial") 
  f.. Member of the Institute of Marketing ("for all things customer") 
  g.. Member of the Institute of Purchasing and Supply 
          ("for all things supplier")
Brian can be contacted on 01737-370061 or optimisation.ltd@virgin.net
Brian would also like to hear from Chartered Statisticians who are 
practising independently in London and the South East.

>===================letters@WED.waitrose.com

Maurice Holt (mjh@fixedpoint.org) writes:
    Ambling around Blackwell's management bookshelves in Oxford
recently, I noticed that not a single book on Deming, or of Deming's,
was in evidence.  Very different from the state of affairs a few years
ago, and perhaps not unconnected with the demise of the BDA.  I assume
Deming's ideas are much too potent and threatening for orthodox
managers, and for orthodox management gurus; much safer to go for
"quality assurance", which seems to be a travesty of Deming and merely a
device for reinforcing traditional product-led economics.


>    Towards an operational definition of "Deming flavoured" [UKDN #5]

>EFQM and Deming Principles.
Peter Walker (walker@wawa.demon.co.uk) writes:
     The EFQM is inconsistent with the concept of Continual Improvement
because the model is a static one which incorporates specific values
which cannot be challenged. Continual Improvement requies us to
challenge and improve any model for its relevance to us. We must not
accept the decision of someone else as to what it should be.
     That said, the model is so far ahead of many peoples thinking that it
is likely to prove valuable in the short and medium term.

>Re the systemicity of the Business Excellence Model.
Patrick Hoverstadt (p_hoverstadt@fractal1.freeserve.co.uk) writes:
     To me this is profoundly non systemic. It reminds me of the story of the 
4 blind men and the elephant*. My understanding of BEM was that it 
came about through observation of the visible characteristics of 
'excellent' companies.  This is to rely on a set of disagregated symptoms, 
and to assume systemic connections between them. Peters and Waterman 
came very unstuck using this approach. BEM is fine as a methodology for 
scoring progress in organisational development - which is what it was 
designed for. This does not mean though that you can do a reverse 
engineering job, take the symptoms and work back from those to create 
excellence. To do that, you need a truly systemic model of what 
characteristics organisations need, such as the Viable Systems Model.
     For me, BEM is typical of a lot of the stuff that passes itself off as being
systemic, without being systemic at all, personally, I believe that the
Deming community has suffered from far too much of this casual approach to 
systems, systems is a set of serious and rigorous disciplines which offers a much 
deeper understanding of problems and organisations.
*    The first got hold of the ear and said 'an elephant is like a carpet, 
     flat and hairy'; the second got hold of a leg and said 'an elephant is 
     like a pillar round and strong'; the third got hold of the trunk and 
     said 'an elephant is like a hose, a long flexible tube'; and the last got 
     hold of the tail and said 'an elephant is like a whip'.

>Re the Demingness of the Deming network.
Patrick Hoverstadt (p_hoverstadt@fractal1.freeserve.co.uk) writes:
     I think that there is a genuine dilemma here. I think the BDA suffered
enormously from either being closed to new ideas, or at least appearing
closed to new ideas, and appearing to exist purely for the purpose of
extolling WED. I suspect that this is ultimately self limiting, and a recipe
for appearing increasingly introspective and irrelevant -- which would be 
a shame, since WED's approach is clearly very relevant. On the other 
hand, if the doors are flung open to any new ideas, then the network will 
over time cease to have a Deming focus, and if this network isn't a forum 
for these ideas then where is ?
     My solution - such as it is - would be to anchor the network around the 
4 pillars of SoPK. This still seems to me to be a sound but flexible 
foundation rooted in Deming's philosophy. So discussion could be around 5 
elements:  what Dr D said, psychology, statistics, systems, and epistemology.  
Plenty there to go at.

>===================resources@WED.waitrose.com

John Shade (js@gdl.co.uk) writes:

I am involved with a new European organisation in industrial 
statistics -- European Network for Business and Industrial Statistics.  The 
aim is to provide encouragement for practitioners of statistical 
methods in business and industry through meetings, a web site, 
training courses and other events.  It is the European dimension is 
what makes it potentially very interesting since there has been so 
little communication on these topics within Europe.  In my own 
case, I get more from Japan and the United States in a month than I 
get from Europe in a year in terms of ideas, case studies, emails, and 
so on.  In part that's due to my  having worked for American 
companies, but others I have talked have agreed that they know 
more about what is going on in Detroit than in say Germany.

Membership for the first year is free if you sign-on in time, and of course 
there is no further obligation if you decide its not for you.  Visit the 
web site at http://www.ibisuva.nl/ENBIS/ to get more info, and to join if 
you wish.  The official launch event is in December in the 
Netherlands.  We're hoping for at least 500 members well before then.  A 
good sprinkling of Deming UK folk would be a healthy thing would it 
not!!!  The idea for ENBIS is due to Soren Bisgaard, now at the University 
of St Galen in Switzerland, but previously working with George Box at the University of Wisconsin.

Myron Tribus writes:
look at:
http://deming.ces.clemson.edu/pub/den/giants_sarasohn.htm
to see the sarasohn CCS manual, written in 1948 for the Japanese.

Wayne Levin (levin@predictum.com) writes from Canada:
>     I do have a Quicktime-based funnel experiment simulator that I 
welcome all to download and enjoy. It will run equally well on Macintosh 
and Windows-based computers. Quicktime is freely available over the 
internet and my web site details how you can get it.
     To get a copy, go to http://www.predictum.com. Click on "software" to
go to the appropriate page. There you'll see "The Funalyzer". Now, it'll 
expire at the end of the year but that's plenty of time to make good use 
of it.
>     There's another program there - the Cpk Machine. It's my first 
iteration at illustrating how process variation, process location and 
specifications inter-relate in terms of Cpk. It will be revamped but is 
nonetheless useful even in its present state.

>BDA Booklets
LizHollman, LizHollman@pmi.co.uk confirms that BDA booklets 
are now available from PMI at a cost of L3.00 per booklet +
L1.00 P&P per booklet. 

>===================courses@WED.waitrose.com

please let me have details of courses in the format below as early 
as possible to courses@WED.waitrose.com -- thanks

now open -- Deming Virtual College -- http://virtual-deming.com

Sep 9 - 15 -- Power Lab with Barry Oshry -- Newport, Shrops -- VISTA
Sep 18 -- 1. Intro to Deming Management Approach -- Nottingham -- DemDim
Sep 19 - 20 -- 2. Understanding the Deming Philosophy -- Nottingham -- DemDim
Sep 21 - 22 -- 3. Improving mgmt through stats thinking -- Nottingham -- DemDim

Oct 2 - 4 -- New Leadership--Birmingham--SDCT 
Oct 31 - Nov 3 -- Influencing w/o Executive Authority  -- SDCT

Nov 1 - 2 -- Understanding Variation -- Nottingham -- DemDim 
Nov 27 -- 1. Intro to Deming Management Approach -- Nottingham -- DemDim
Nov 28 - 29 -- 2. Understanding the Deming Philosophy -- Nottingham -- DemDim
Nov 28 - Dec 1 -- Leading Continual Improvement  -  SDCT 
Nov 30 - Dec 1 -- 3. Improving mgmt with stats thinking -- Nottingham -- DemDim

Forum -- demingforum.uk@virgin.net
DemDim -- tel: 0115 984 6550, fax: 0115 984 6552, or via e-fax
                    Henry@441159846552.iddd.tpc.int
P-TBM -- hazeljcannon@prism-tbm.com -  01525 718652
Rubicon -- BrianSwain1@compuserve.com 
SDCT --  admin@sdct.com - www.sdct.com - 0176 149 0556
Vanguard -- office@vanguardconsult.co.uk - 01280 822255
VISTA -- Anne Brooks VISTAanne@aol.com - 01527 837930  

>===================media@WED.waitrose.com
The purpose of this column is to list overt and covert references to 
Deming in UK print and broadcast media and/or by UK authors.  
I will also include Deming related topics.  Please send details of 
your publications and things you see.


>===================laugh@WED.waitrose.com

;-( -- sorry nowt to laugh about this time

>>===============feedback@WED.waitrose.com

Next general issue will probably be around mid July 
Copy by 12 July please.

>>===============






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>copyright 2000 Alan Mossman
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--
Alan Mossman, <editor@WED.waitrose.com>
01453 765611  fax: 0870 169 0645  mobile: 07968 485627
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