Juran and Pareto Principle

[CLN852@aol.com]

In a message dated 7/11/00 7:50:36 AM Central Daylight Time, 
den.list-d-request@deming.ces.clemson.edu writes:

<< 
 <<This could be why Juran proposed using the terms "trivial many" and 
 "vital few".  I do however not like the idea of referring to a small 
 percentage of customers as "trivial".  As I have found in industry, a 
 small customer can become a big customer and a big customer a 
 small one.>>
  >>
Dr. Juran updated "trivial many" to "useful many" about 1981.

Cliff Norman
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