What did he do?

[Ian Schoeman <ians@sv.new.iscorltd.co.za>]

Denizens,  I also subscribe to the MCB Webforum about ISO 9000. (I =
think
the  discussion was set up by  John Seddon about the future)  =20
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In a post I received today Jim Wade, an ISO 9000 apostle who hate the
Deming philopsophy asks this question:
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<<[ Question for Deming's admirers: did Deming, in fact, ever manage
people or a business (other than that which oversaw his lectures,
consultancy and products)? I've heard him described as a statistician,
educator, lecturer, author, and consultant, but never as a manager or
businessman. What did he actually DO at Hawthorne Electric, the
Department of Agriculture, and other places that employed him? ]>>
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He quotes from H James Harrington, International Quality Advisor at
Ernst & Young. Writing in The TQM Magazine, Vol 10 Issue 4 Date 1998
ISSN 0954-478X, he questions Deming's view that we need to eliminate =
the
annual rating or merit system.  Thus "only people that would suggest
eliminating individual performance evaluations are individuals that =
have
never been responsible for managing others!"=20

So:
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1.    What did he do prior to formulating his 20 points?  I only have
OOTC which speaks for his consulting etc.
2.    Where can I get good testimonies about implementation of the "No
merit Rating".  This I have heard of but have never seen evidence of =
it.
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Please forward URL's, book titles, essays titles, arguments etc. for me
to find and read.
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Thanks
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Ian
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