Re: chain reaction

[John <jsdwd@samart.co.th>]

The so-called 'Deming Chain Reaction' is that if one pays attention to
quality, then as an inevitable result waste, re-work, scrap, defects, etc.,
and thus costs go down.

*At the same time* (and that is critical) quality improves.  Thus, after
some time passes market position changes toward becoming the market's
'high-quality/low-cost' provider and that is a market share gaining
competitive position.

As Deming once said, "It's all very simple really."  It is, at least
conceptually.  I'm amazed more people don't understand it and use it as a
competitive strategy.  It is very successful.

NB - It is important to pay attention to quality in a low cost way as well.
That means (among other things), not depending on inspection, forming
cooperative relations with suppliers, instituting training, etc., .....you
know, the 14 Points.

John S. Dowd
jsdwd@samart.co.th
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