Re: FW: On the entire "Quality Cost" Debate

[TQNELSON@aol.com]

I would like to thank Wayne Mack for his input on this topic. His input 
begins with "If "do it right the first time" is equivalent to "zero defects,""
 and it is here that we can begin to understand the problem of the statement 
under question and the solution using WED's approach, i.e., WED INSISTED on 
operational definitions (Why? To reduce variation, of course!). 

One other message also noted the problem with the words, "it," and "right." 
But Wayne offered an operational definition/meaning. Without such, the 
statement "Do it right the first time" has zero meaning and applicability and 
offers total ambiguity (as many, I am sure, can give testimony to).

So let us use this as a constructive example (vs. a cause for "debate" [the 
only use for "de bate" is to catch "de fish"]) for future interaction on the 
DEN. Following WED's SoPK let us be sure we have a common operational 
definition (= shared meaning) as we proceed to follow the patch of PK. Such a 
path will allow us to follow/apply the PDSA process leading to the goal of 
continuous improvement in every aspect of the SoPK.

Del Nelson
American River College

When "We, the people..."
Are replaced by dollar$, profit$, and greed,
It is time to start over.
====================================================================