RE: Do It Right the First Time

["Eugene Taurman" <ilx@execpc.com>]

 Tom Dulce asked:

I would like
 to hear  from other subscribers about the "do-it-right-first-time":

 1.    Was Dr. D against it?
 2.    If so Why?


I do not know or want to speculate about Deming's position but in my
experience  "do-it-right-first-time" is a gross misunderstanding of Deming's
ideas.

It is often found as a destructive comment coming from management or as a
directive and often as a slogan. Sometimes I hear it as a plea, "Why can't
the do it right the first time".  These do recognize the role of the process
in getting it right nor the need to change the process.

I have found it is more helpful to cultivate an attitude reflecting this
phrase, Keep at it until the process works right, every time, and on demand.

Gene


Eugene Taurman
interLinx
http://www.execpc.com/~ilx
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