RE: Control Charts, Probability Theory and R.A. Fisher: Point mis

["John Zavacki" <jzavacki@greenapple.com>]

Charlie asks:
>
>   Does six sigma include Psychology, Appreciation of the system,
> Understanding of Variation and Theory of Knowledge?
>
>   When we discover the, "Why," we measure, it has to include all the
> elements of Profound Knowledge.  When we discover the, "How,"
> we measure, it
> too has to include the elements of Profound Knowledge
>
>   I think it all boils down to these two beliefs: Workers are
> self motivated
> and self starting and will rise to the occasion Vs Workers
> will not self
> motivate and will not self start and will not rise to the occasion.
>
In Value Based Six Sigma, the way we do it at ITT, it does include
Psychology, Appreciation of the System, Understanding of Variation, and a
Theory of Knowledge.  All Black Belts and their Champions are trained not
only in statistics, but in Improving Leadership Effectiveness (which
includes large doses of Argyris' "Double Loop Learning", Organizational
Learning tools like the ladder of inference, and the left hand column,
learning cycle checks, Psychological models of leadership styles, style
switching, etc. and learn IN TEAMS, simulating real world product
development, lean production, and organizational behavior scenarios.  I have
performed diagnostics at six sites with three or four black belts on each
team, teaching as we go, the values we espouse, looking for projects which
will not only increase economic value added and spur growth, but make more
successful teams and leaders who do, indeed, come to express joy in their
work.

John F. Zavacki
jzavacki@greenapple.com <mailto:jzavacki@greenapple.com>
systhinc@msn.com <mailto:systhinc@msn.com>

  "People are entitled to joy in their work and a sense of ownership."
W. Edwards Deming