Re: Criticism

[GrantBlair@aol.com]

dhartman@phdinc.com writes:

> I was once coerced into using a document that we referred to as a "Problem 
> Note"
> because the recipients of our "Corrective Action Request" forms were taking
> offense with receiving a CAR and we needed "something less offensive" for
> requesting action to "improve" certain issues.  Well, after using the 
> "Problem
> Note" for some time we found that the recipients were beginning to be 
> "offended"
> by receiving these "kinder, gentler" forms.  We went back to using the CAR, 
> and
> 

An good alternative is to call them OFI's (Opportunity for Improvement).
This is an accepted term when auditing to QS-9000, and I have also
found it effective when auditing to ISO-9000.

GrantBlair@aol.com
Ninety Six SC