Re: Faculty on student evals and variation

[Bob Clements <clementz@kos.net>]

FVoehl@aol.com wrote:

>This all goes back to the age-old 
>basic question in Higher Ed
>Who is the customer and how 
>do we measure satisfaction?

Too easy! The student is a customer if not the customer. He should
expect joy in learning. I do not mean an absence of hard work, only that
it be rewarding. Deming it seems would have students defer their
fulfilment of joy until they have perspective. I don't buy this argument.

Anonymous questionnaires are but one measure of student satisfaction.
Examine the feedback for insight. Improve where you can and DYB, DYB, DYB.

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