RE: Quality Progress Magazine Article (and 6 Sigma)

["Nimon, Harry H SSI-GRCA" <hnimon@Shell.Com>]

		I have to agree with John concerning how few 'quality'
organizations actually live what they preach.  Some years ago I was a senior
quality manager for a major computer manufacturing firm.  They received a
state quality award that I helped them to get.  The award was based solely
on whether or not the firm had written policies for quality in place and not
whether they were following them.

		While the manufacturing divisions were following quality
processes extremely well, this award was for service quality based on the IT
organization's adherence.  This was a myth and the entire company knew
it...but we did have great written procedures...
		_____________________________________________________
		"The central task of education is to implant a will and a
facility
		for learning; it should produce not learned but learning
people.
		In times of change, learners inherit the earth, while the 
		learned find themselves equipped to deal with a world that 
		no longer exists." (Eric Hoffer)
		Harry I. Nimon PMP
		Project Manager
		Change Management Group
		Shell Services International
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