Re: Article from the Economist on performance measures

[Bob Adsett <bob.adsett@lineone.net>]

On 10/5/01 21:45, "kvaria@uk.cgeyc.com" <kvaria@uk.cgeyc.com> wrote:

> At  worst,  targets  create "perverse incentives"?when workers are cleverer
> than  targeters, and find ingenious, and not necessarily desirable, ways to
> meet  their  targets.

Ketan

Guilty as charged.

My work e-mail now has an automatic return to sender a message that reads

"Thank you for your e-mail it will be dealt with as soon as possible".

Why?, because the Council has issued a performance target to respond to
e-mails within one working day.

A little dodge that I discovered when I e-mailed an address in the
Government's Department of Health - so if it works for them ...


Bob


-- 
Bob Adsett
11 Fernbank Drive
Bingley, Yorkshire
UK BD16 4HB

Tel. +44 (0) 1274 779 502