Value of stable relationships...

[david_a_davis@bankone.com]

This article by Bob Lewis of InfoWorld has some very good points that may be
useful to those espousing SOPK:

Evolution be damned
http://www.infoworld.com/articles/op/xml/01/05/14/010514opsurvival.xml

David A Davis
614-213-7966

[Moderator's Note:  This IT article may sound a long way from Deming, but it
draws some interesting conclusions about customer relations in the digital age.