Re: Business Mapping

["joseph kelada" <joseph.kelada@hec.ca>]

At HEC Business School, I have devolped a Business Mapping approach in 
six sections :
1. Customer (initiator of the whole process)
2. Downstream partners (distributors, carriers, warehousing, 
logistics...)
3. "Management System" (policies settting, long and short-term planning 
& control activities) by department, committe, or individuals 
(Marketing, Operations, Finance, Purchasing...).
4. "Operational system" : receiving of materials, material flow, 
 manufacturing operations up to product storing and delivery as well as 
billing and remittance,
5. An extension of the operational system which include all upstream 
partners (suppliers, etc.)
6. The "information system" that links all the previous sections : 
plans, schedules, customer orders, purchase orders, invoices, data 
banks, feedback operations reports -- quality, volume produced and 
shipped, cycle time, on time (or not) deliveries, costs -- verbal, hard 
copy, computer generated, fax, e-mail, etc... Includes also a 
"reponsibility grid" showing for each activity the people or departments 
who make a decision (D), participate (P) in the decision making process, 
is or are consulted (C) , is or are informed of the decision (I), 
execute (E) the decision.
The condition is that all of this has to be contained in one page 
 and be legible. Of course, each section or sub-process can be detailed 
on other sheets. 3, 4, and 6 are the most important sections.


Regards

Joseph Kelada
Professor, Operations Management, Total Quality, and Reengineering
HEC Business School, University of Montreal
http://www.hec.ca/pagesnew/joseph.kelada/kelada-E.html