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Applying Deming to the Service Sector

Subject: Applying Deming to the Service Sector
From: John Crawley <John.Crawley@pierheadhousing.com>
Date: Wed, 5 Sep 2001 09:49:26 +0100

As someone who is new to the Deming philosophy I would be obliged if anyone
could answer this question. In Mary Walton's book on the Deming Management
Method the 14 points for management are described from a manufacturing
industry view, has anyone written about applying Deming's philosophy to the
service sector, particularly in the Public Sector.

Follow-Ups:
- Re: Applying Deming to the Service Sector
  - From: Paul Hollingworth <PH@paulholl.demon.co.uk>
- Re: Applying Deming to the Service Sector
  - From: Roy Greenhalgh <rgreenh@attglobal.net>
- Re: Applying Deming to the Service Sector
  - From: James Robert Crow <jr1crow@mindspring.com>

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