Re: Applying Deming to the Service Sector

Subject: Re: Applying Deming to the Service Sector
From: James Robert Crow <jr1crow@mindspring.com>
Date: Thu, 06 Sep 2001 10:54:14 -0400

Hello Group:

The same basic principles apply.  In working in the service sector
sometimes it is a little more difficult to determine outputs, and how to
gather data to measure them, but the same basics apply.  You have to move
away from the production floor to creating a productive working environment.

Robert Crow
Principal
Crow Consulting
165 River North Circle NW
Atlanta, GA 30328 USA
Voice 770-396-2280
FAX 770-396-7010
jr1crow@mindspring.com
www.crowgroup.net

References:
- Applying Deming to the Service Sector
  - From: John Crawley <John.Crawley@pierheadhousing.com>

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