RE: Applying Deming to the Service Sector

["Dean, Stephen" <Stephen.Dean@ee-plc.com>]

>  In response to John's request I would suggest you look on the website of
> John Seddon's Vanguard organisation in the U.K.   under
>       http://www.lean-service.com'
> 
>  There are plenty of articles on applying Deming's philosophy to the
> service sector  and he has also written a couple of books.   	
> 
> Steve Dean
> E & E - Training & Development Team
> Tel.ext. 67 216
> Mobile No. 07786 - 027627
>