Re: A quote .. Source???

[Tedd & Kathy Erickson-Snyder <esnyder@mail.execpc.com>]

Deming may have said it, but so have many, many others.  I can 
remember our CEO talking about that in the early eighties and I don't 
think he knew much about Dr. Deming.  In our case, our CEO was 
talking about Hoshin Planning which we learned from the Japanese.

My hunch is that Phil Crosby may have popularized the phrase in 
Quality is Free or one of his followup books.

Tedd