Re: Organizational Structure

[FVoehl@aol.com]

< Scott Harris says:

>I am searching for text on who the Quality Organization should report to
>thats best for the company.  This seems to be an avoided topic.
>scotth@protoolmfg.com >>

Dr. Jay Spechler, in his work "America's Most Admired Companies," devotes the 
better part of a chapter to this question.  His conclusion seems to be one of 
three scenarios: (1) The Quality Office, when it exists, often times reports 
to the VP of Operations (2) Many organizations employ a Quality Council 
structure, and the Director of Quality sits on this council and in many cases 
is the Council Facilitator.  In this case, the Director usually reports to 
the COO {Chief Operating Officer} (3) In many advanced companies, there is no 
official Quality Office, as the functions have become part of the corporate 
DNA.

For additional insights, I also suggest that anyone interested read Dr. 
Spechler's groundbreaking work and seminal book on the subject: "When America 
Does It Right."

Frank Voehl (FVoehl@aol.com)