Re: quality management and performance management

[John Hunter <deming@ilema.net>]

> I am currently managing a project on implementing a
> Quality Management System for a large local government
> organisation (26 000) employees for...
> 
> The organisation now wishes to integrate the
> Performance Management approach (Balance Score Card)

Some resources you may find useful:

Public Sector Continuous Improvement Site
  http://deming.eng.clemson.edu/pub/psci/

Oregon Progress Board
  http://www.econ.state.or.us/opb/index.htm

Balanced Scorecard Institute
  http://www.balancedscorecard.org/

Charlotte, NOrth Carolina Balanced Scorecard
  http://www.ci.charlotte.nc.us/cibudget/perfmgmt.htm


Happy Holidays everybody,


          John Hunter
          Curious Cat Management Improvement Books
          http://www.curiouscat.com/management/