RE: Staff Attitude

[Miller Charles L SSSD <MillerCL@SUPSHIP.NAVY.MIL>]

  Good in put Robert.  Staff attitude has to do with Psychology and the old
thought is if you pull your people together to develop a united committed
front than attitudes change.  This is still a strong though and will
reassure you your position for years to come.  
  This works well, in the short term.  The psychology of attitude still
remains.  
  I, as a consultant, will come in and work on uniting employees under
management's committed action.  Something will happen and I will be paid and
thanked.  This cycle is repetitive.  
  My theory is that management is still not ready to deal with psychology.
It takes risking you income and possibly your business.  Exploring the
continual improvement in this area requires pioneers to follow and then the
managers will settle in to regular use.  Note the Explore first, Pioneer
second, Settle into third.
  This requires each to clean up their house before helping others to clean
up the business.  Operational definitions get challenging too (emotional). 
  It is hard enough for most because most have been taught to, "come to
work, ready to work," and ,"That doesn't belong in the work place."  "Grow
up, quit complaining and do what you get paid for," is a popular on too! 
  The above statements are filters that assure the personality make up of
successful people is not someone who would work on psychology in the work
place because it too much and invasion to the person.  We know that each
person would not appreciate that invasion.
  A self fulfilling prophecy!!!
  One of the Deming Masters we called Toto was working on the development of
the ,"Robust Individual," before he died.  Toto was into psychology.  He
paddled many years upstream against the entrenched mindsets about
psychology.
  I believe what Toto was trying to share was revolutionary.  He was taking
it from the Exploring to the Pioneering step.  It demanded a lot of
management and even more of leaders, hence it remains dusty, sitting on a
shelf somewhere.
  Respectfully,
  Charlie
  millercl@supship.navy.mil