RE: Queing theory

["Bawn, Loren" <LBAWN@dhs.state.ia.us>]

Roy Greenhalgh writes:
<begin quote> What is growing out of control is the setting up of more and
more queues by supervisors in an attempt to speed up certain categories of
document at the expense of others. This is the most rampant form of
tampering I have seen for some time, encouraged as it is by the suppliers of
such software.<snip>
Can anyone point me to a current book describing queuing theory as I think
it is time I looked at the detrimental effects of random queue installation
with this client.<end quote>

You may want to also look at some of the Goldratt material on his theory of
constraints.  His book, Critical Chain, might be a good place to start.