Re: Article on ISO & Quotas

["joseph kelada" <joseph.kelada@hec.ca>]

Hello all, Hello Mike,

You cannot manage what you don't measure, You cannot achieve what you 
don't measure (Lord Kelvin).  How about being interviewed for a new job 
and being offered "a decent salary". I know it's ridicoulous, but.... 
Actually, measuring the number of inspections is not relevent becasue 
one should measure the outcome result and not the means. Beside, one 
should not forget that quality is "built-in" by an operator and not 
added-on by an inspector....
In many instances, I have seen companies required "a measurable 
improvement" without specifying a specific "rate". Just show that you 
have improved by any percentage.
Can any one play tennis, badmington, bridge, football, golf, or any 
sport without measuring a result ???? Even playing golf by yourself, one 
likes to rate him or her-self !!! What about olympics, can you ask 
athletes to improve... how would they compete ?  and don't say that 
these athletes are not motivated....
In God we trust, all others... bring data, right??
Food for thought
   
Joseph Kelada
HEC Business School
University of Monteal