RE: Stirring things up

[Doug Hensler <Douglas.Hensler@colorado.edu>]

With regard to the various comments on Juran's interview in Quality Digest,
particularly Bob Mason's (hello, Bob) on the Juran Summit meeting at the
University of Minnesota:

1. The University of Colorado at Boulder was also represented, as was the
Deming community.

2. For the life of me, I cannot understand how anyone who has read Deming,
read about Deming, or attended his four-day seminar could conclude that
Deming thought statistics was everything.  Just one simple example:  Deming
refused to help the engineers and scientists in Japan (JUSE) unless they
agreed to connect him with top executives so that he could convey the
necessity for management and organization cultural changes.

3. The point about Deming never managing anything may be valid.  But he had
a tremendous affinity for the worker and for front line supervisors and
managers, with whom he worked and talked extensively.

Doug Hensler

***************************************************************
Douglas A. Hensler, Ph.D., P.E.
W. Edwards Deming Professor of Management
Co-Faculty Director, Robert H. and Beverly A. Deming
     Center for Entrepreneurship
Executive Director, Multinational Alliance for the 
     Advancement of Organisational Excellence
University of Colorado at Boulder
433 UCB
Boulder, Colorado 80309-0433
Voice: 303.492.1591
Fax: 303.492.1443
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