RE: Customer Flow Charts

Subject: RE: Customer Flow Charts
From: "deming" <demingtw@ms17.hinet.net>
Date: Wed, 1 Jan 2003 23:57:47 +0800

I don't know the exactneeds.
But let me offer one guess.
Suppose your customer has a "product development protocol", then, you
can use that to chart the interactions between you and your customer.
The voices of customer can be obtained through many chanels and ways.
The so-called Value Stream Mapping or value deployment exissted perhaps
more than half a century...

Hanching Chung

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