RE: Did Phil Crosby learn from Dr. Deming?

Subject: RE: Did Phil Crosby learn from Dr. Deming?
From: "Bell, Richard" <Richard.Bell@hp.com>
Date: Thu, 30 Jan 2003 08:01:31 -0600
Thread-index: AcLIPlkLTjzprZO4SHetQzRAT/KjOAAKYaVg
Thread-topic: Did Phil Crosby learn from Dr. Deming?

When I went to Crosby school in 1985, ZD stood for conformance to the
customer requirements and specifications.

Thus, a product could have a defect so long as it was permitted by the
specification. 

Rgds, 
R K Bell
Hewlett packard

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