Re: Why not Deming? - meaning of quality*

[David Kerridge <dfkerridge@mac.com>]

At 11:46 am -0500 4/2/04, Roger Erickson wrote:
> I'm struggling with how to define quality without reference to 
> whether you're making the system better or not.
A further thought.


In "Out of the Crisis" WED defines quality by using a diagram. This
is a system definition, but of a different kind from usual.

I use a simplified form, which can be found on my web site

http://homepage.mac.com/dfkerridge

Look for "Triangle.pdf" in the section headed "Statistics Group"
--
Best wishes

David

dfkerridge@mac.com