Re: STRATEGY AND MISSION

[Ned Hamson <paretokid@aol.com>]

Our Goal is to retain current customers.
Our Mission is to achieve the highest possible customer satisfaction 
with our products and services as a means to retain current customers.
Our Strategy is to use Dr. Deming's teachings/principles on leadership, 
process management, quality management, etc. as the means to assure our 
success in achieving our mission and goal.

Statements - grin -about mission and strategy are not all that 
important; being certain of your aim/goal and actions derived from an 
ongoing understanding and application of Deming's System of Profound 
Knowledge are important. Clearly communicating your aim and the 
principles to be used  in reaching that aim is also very important.

--
Ned Hamson, DBA: Élan Institute  T: 513-226-5322/ F: 513-521-1539/ e-mail: nhamson@cinci.rr.com
"May your compassion reach out to the ones we never hear from and may you have the courage to speak out for the excluded ones." John O'Donohue
"This is the time -- We are the people -- Let's Work Together - - Now!