Re: customers

[John <jsdwd@ispwest.com>]

On 1/23/05 7:27 PM, "Roy Greenhalgh" <rgreenh@attglobal.net> wrote:

> I got into the same groove: just what happens inside a customer feedback
> loop?  I found that the Deming/Shewhart PDSA process didn't  help me.

Really?

>> From this you should be able to construct simple causal loop diagrams,
> simulation models, use the data you have, and begin to see how feedback
> loops affect behaviour.
> Roy Greenhalgh
 
Gee that sounds like PDSA to me.