Re: Drucker, Deming and Quality

["C. Robert Clements" <clementz@kos.net>]

[Moderator's Note:  The speech John Dowd is referring to is Deming's 1950
lecture to Japanese Management at Mt Hakone.  The speech can be found at
http://deming.ces.clemson.edu/pub/den/deming_1950.htm  ]]

John S. Dowd wrote:

> Read the speech.
>
>  
Have not read "The Toyota Way". Perhaps the speech that follows is the same?

Frederick Taylor: "Any change the workers make to the plan is fatal to 
success."

Konosuke Matsushita, founder of Matsushita Electric Industrial Company, 
speaking to an American audience in the late 1980s Frederick Taylor:

"We will win and you will lose. You cannot do anything about it because 
your failure is an internal disease. Your companies are based on 
Taylor's principles. Worse, your heads are Taylorized too. You firmly 
believe that sound management means executives on one side and workers 
on the other, on one side men who think and on the other side men who 
can only work. For you, management is the art of smoothly transferring 
the executives' ideas to the workers' hands.
    "We have passed the Taylor stage. We are aware that business has 
become terribly complex. Survival is very uncertain in an environment 
filled with risk, the unexpected, and competition. Therefore, a company 
must have the commitment of the minds of all its employees to survive. 
For us, management is the entire work force's intellectual commitment at 
the service of the company...without self-imposed functional or class 
barriers.
    "We have measured--better than you--the new technological and 
economic challenges. We know that the intelligence of a few 
technocrats--even very bright ones--has become totally inadequate to 
face these challenges. Only the intellects of all employees can permit a 
company to live with the ups and downs and the requirements of its new 
environment. Yes, we will win and you will lose. For you are not able to 
rid your minds of the obsolete Taylorisms that we never had."