Drucker, Juran and Quality

[Rayprenger@aol.com]

Thank you for taking the time to respond with your  thoughtful email to DEN=20
(4-25-05) re Drucker.  Juran and Drucker may add something to  the discussio=
n=20
but they are just more of the same.=20
<Insanity: Do the same thing and expect a different  result>=20
<Drucker & Juran: Do the same thing only better/harder/more  disciplined>=20
Deming as you know was profoundly different. But  since his death has Deming=
=E2=80=99
s impact faded? Just having some one compare him to Taylor (advanced 19th=20
century thinking) today is  troubling.=20
Deming railed against the Five Fatal Flaws (my term not his) of  Taylorism:=20

Five Fatal Flaws =20
1. Assume everyone is the same (e.g.  work standards)=20
2. Focus on what's wrong, not what=E2=80=99s  right (e.g. annual reviews)=20
3. Develop followers, not leaders (e.g.  HR rules & regulations)=20
4. Fix pieces, not interaction of  pieces (e.g. "coaching" trained workers)=20
5. Set up insurmountable barriers  to pride (e.g. "pay for performance")=20
Note #1: Each of these  flaws by itself is fatal (long term). Most Western=20
Corporations do all  five.=20
Note #2: As Deming knew,  these flaws can't be rehabilitated because the=20
approach is all wrong=20
Note #3: Our education  system is plagued with these same five flaws (e.g.=20
tests, grades,  standards)=20
Raymond Ranger,  _rayprenger@aol.com_ (mailto:rayprenger@aol.com)=20