Re: Deming Center and Six Sigma

["Dr A D Burns" <aburns@q-skills.com>]

John,

I very much agree with your comments about the dissonance between Deming and
six sigma.  Whilst Jack Welsh might not suit a Deming based company some of
his recent comments are interesting:

" In many cases senior management hires outside experts - scientists,
statisticians, engineers, or six sigma consultants- to preach the new
gospel. These experts, well - intentioned though they are, proceed to freak
everyone out with complex PowerPoint slides that only an MIT professor could
love. To make matters worse, they often present Six Sigma as a cure-all for
every nook and cranny of a company. No activity is spared.
Several years ago, the CEO of a well know consumer goods company visited me
to get my take on Six Sigma. "We're off to a good start", he said. "We've
hired several statisticians from places like Carnegie Mellon, and we're
looking for more. "  !!!

Dr Tony Burns
aburns@q-skills.com