RE: TARGET SETTING

["Bill Scherkenbach" <bill@scherkenbach.com>]

Targets are from the Voice of the Customer.  If you have Profound Knowledge, 
you have a chance of managing the Voice of the Process to meet the Voice of 
the Customer without falling into the Funnel trap or the Red Bead trap or 
the suboptimization trap or the dissing people trap or the by what method 
trap etc. etc.  They are two different Voices.  Our job is to help people 
manage those two Voices.
Best Regards

Bill Scherkenbach