SV: TARGET SETTING

[Øgland - Petter <petter.ogland@skatteetaten.no>]

Bill Scherkenbach said:

"Targets are from the Voice of the Customer.  If you have Profound
Knowledge, 
you have a chance of managing the Voice of the Process to meet the Voice of 
the Customer without falling into the Funnel trap or the Red Bead trap or 
the suboptimization trap or the dissing people trap or the by what method 
trap etc. etc.  They are two different Voices.  Our job is to help people 
manage those two Voices".

I wonder, can all the Deming philosophy, in all its complexity, be explained
from just the Red Beads and the Funnel Experiments?  Can all the points he
ever made be derived from studying just these two simple experiments?  Is it
really as simple as this?


Petter