RE: A Confusing Comment from Dr Deming

["Kelly Allan" <kallan@kellyallan.com>]

Hi,

My sense of Dr. Deming's comments have been this:

-- he is suggesting, as you know, that the foreman is tampering, and
although the foreman is a willing worker, the process would improve if
the foreman was not around...simply a statement of fact on the one hand.


--on the other hand, my interpretation is that he is lamenting AND
dramatizing the fact that it's crazy to have to fire the foreman just
because the foreman works within a dysfunctional system.  He would often
say things like, "Loss, loss everywhere. Fire the workers. Fire the
foreman.  Tampering and more tampering. It's a tragedy."

Thus, I never saw the comments as being cruel or out of the very humane
bounds in which he believed.

Kelly
----------------------------------------------------------------
Kelly Allan Associates, Ltd.
1142 Neil Avenue; Columbus, OH 43201
www.kellyallan.com; kallan@kellyallan.com