Re: Deming and Toyota

[Myron Tribus <mtribus@earthlink.net>]

Mike Crossen asked:

	"  in Japan did Toyota subscribe to all of Deming's 14 points?"

When I was in Japan some years ago and visiting Toyota, at Deming's suggestion,
I asked an executive what they did with Dr. Deming's 14 points.  He asked one
of his assistants to look them up and tell him what they were.  The same
experience  was repeated in several more companies so I stopped asking.  Deming
developed the 14 points out of his frustration with people not 
"getting it" when
he lectured about quality.  I know this because I was then at MIT when we
sponsored a series of his lectures and I spoke often with him after 
his lectures.

Myron Tribus