RE: Hillside Yellers?, and a Business Week article

["Alan Meekings" <alan@landmarkconsulting.co.uk>]

John,

In your recent posting, you say:

"I've been lucky to discuss railroad modelling with Steven Prevette on the
ASQ forums, and if it is true that there are only 5 or 6 people in the world
who understand Deming, then I feel quite convinced that Steven is one of
them.  He also compared quality management with being a samurai warrior,
comparing SPC with the long sword and the Pareto Chart with the short sword.
>From what I've understood, most Deming Diciples forget about Deming the
moment they go from consultants to becoming managers, meaning that probaby
99.9% of all Deming Diciples never understood anything of what Deming was
talking about."

I guess I'm unlikely to be in your category of the "5 or 6 people" who
really understand Deming.

However, I think it's time this Forum started to look at what a new genre of
enterprise-wide, web-enabled, SPC-based performance dashboard software can
enable in systemic and performance terms. 

Forget manual charting; think click mouse to get individual moving range
charts, benchmark charts of comparative performance, Pareto charts,
frequency histograms, etc, all derived from source data, with no re-keying
or data entry.

Might this help combine your samurai short and long swords?

Incidentally, please note that talking about Deming's teachings in the
context of railway analogies is certain to jar with readers in the UK, for
whom railway performance is something of a sore point since Privatisation in
1995!!

Regards as ever,
 
Alan
 
Email: alan@landmarkconsulting.co.uk
Mobile: 07785 258 741