RE: Myers Briggs & Deming

["Peter Hunter" <peter@hunter-consultants.co.uk>]

What Deming was suggesting was not "Random Management"

His example of flipping a coin to improve the management process is not
suggested as a way to improve decision making simply an example of how bad
current practice is if it can be improved by substituting a random process.

By the same token it can be argued that the management process can be
improved 70% by the manager not making any decisions at all.

If that sounds far fetched as an extrapolation of Deming's initial premise
try asking the workforce what constitutes a good day at work.
I was not surprised at all when the majority replied that it was when their
manager was on holiday.

Managers spend their lives trying to control people, control processes and
therefore control output.
Most of their management decisions relate to ways of applying that control.

What Deming spotted was that the very idea of trying to control people was
destructive and therefore any decisions made about how to apply that control
were going to be wrong.
Ergo his initial premise.

By removing the controls that prevent people from performing their
performance becomes extraordinary, as Deming said "remove the obstacles and
count the smiles."

          Yours

         Peter A Hunter
         Director
         Hunter Business Consultancies Ltd
         Author - Breaking the Mould
         www.Hunter-Consultants.co.uk <http://www.Hunter-Consultants.co.uk>
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