RE: Deming references needed

["Fernando J. Grijalva" <fernando@grijalva.us>]

Armand V. Feigenbaum, 1951,  "Total quality control is an effective system
for integrating the quality development, quality maintenance, and quality
improvement efforts of the various groups in an organization so as to enable
production and service at the most economical levels which allow full
customer satisfaction."

Fernando J. Grijalva